You'll usually load and unload your own luggage, but if you need a hand, just ask your Coach Captain.
Our Coach Captains are happy to assist with loading and unloading luggage where required. However, for health and safety reasons, they can only assist with baggage that complies with Greyhound's baggage allowance and weight restrictions.
That's why it's important to make sure your bags stay within our standard luggage limits:
- Two checked bags up to 20kg each
- One carry-on bag up to 8kg
If a bag weighs more than the permitted limit, our Coach Captains may be unable to assist with lifting it. Excess baggage may also need to be repacked, incur additional charges, or be unable to travel on your selected service.
To make your journey easier, we recommend:
- Packing within the published weight limits.
- Labelling your luggage with your name and contact details.
- Keeping valuables, medication, travel documents and electronics in your carry-on bag.
- Adding any extra baggage to your booking before you travel if required.
If you're unsure whether your luggage meets our requirements, we recommend reviewing our baggage guidelines and restrictions before your journey. Check out our other articles about luggage;
Can I bring a bike or surfboard on a Greyhound?
Need luggage storage before or after your trip?Store your bags securely with our partner, Stasher, and enjoy more freedom to explore.
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