How can I change my ticket?

Before you start

Make sure you have:

• Your 8‑digit booking number (from your confirmation email)
• The email address used when booking

Important: Your ability to change a booking depends on the fare type you purchased and how close you are to departure. We've explained the fare types here - What are the different fare types?

Step 1: Go to Manage Booking

• Visit Manage Booking 

Step 2: Log in to your booking

• Enter your booking number
• Enter your email address or phone number
• Select Manage Booking

Step 3: Check your fare type

Your fare type determines what changes are allowed:

• Early Bird – ❌ Cannot be changed
• Advantage – ✅ Can be changed up to 24 hours before departure, subject to seat availability
• Flexible – ✅ Can be changed up to 1 hour before departure, subject to availability

Step 4: Select “Change Booking”

• Choose the trip you want to change
• Select Change Date and Time

Step 5: Choose your new travel details

• Select a new date and time
• Please note - you will not be able to change the destination
• Available services will display based on your fare type and seat availability

Step 6: Review any fare difference

• If the new trip costs more, you’ll be prompted to pay the difference

Step 7: Confirm your changes

• Review the updated trip details
• Confirm the change
• Your new ticket will be emailed to you

Things to know

• Changes must be made before departure (cut‑off depends on fare type)
• Extras like seat selection or baggage may not automatically transfer
• If you’re unable to make changes, your ticket is more than likely not eligible for a change
• If you're having trouble changing an eligible ticket, please get in contact via our Customer Support page - Submit a ticket
• If you're requiring urgent assistance, please contact our Greyhound Customer Service Team on 1300 473 946.