How do I get a refund for my Greyhound ticket?

Modified on Thu, 23 Apr at 7:29 PM

Refunds are only available in specific situations and depend on the type of fare you purchased.

In most cases, refunds are available only if you purchased a Flexible Fare ticket with the Travel Sure add‑on, and you let us know at least 15 minutes before your scheduled departure that you will no longer be travelling.

Refunds do not include the cost of Travel Sure, booking fees, or any donations.

If Greyhound makes a mistake or your service is changed or cancelled, you may also be entitled to a refund or another remedy, in line with fare conditions and Australian Consumer Law. For more information, see our Terms and Conditions of Carriage.

How long does a refund take to process?

Approved refunds are generally processed within 5 to 10 business days once approved.

How will my refund be paid?

Refunds are processed back to the original payment method used at the time of booking.

Early Bird Fare

The Early Bird Fare is our lowest‑cost ticket option.

This fare:

Is not changeable
Is not refundable, except where required under our standard Terms and Conditions or Australian Consumer Law
If Greyhound cancels your service, your ticket will automatically be updated to an open‑dated ticket valid for 12 months from the date of purchase. You can manage your booking online if this happens.

Advantage Fare

The Advantage Fare allows you to change the date and time of your trip up to 24 hours before departure, subject to seat availability and fare conditions.

This fare:

Is not refundable, except where required under our standard Terms and Conditions or Australian Consumer Law
If Greyhound cancels your service, your ticket will automatically be updated to an open‑dated ticket valid for 12 months from the date of purchase.

Flexible Fare

The Flexible Fare offers greater freedom to change your travel plans.

With a Flexible Fare, you can:

Change the date or time of your trip up to 15 minutes before departure, or
Cancel your trip and use the ticket later within 12 months from the date of purchase

This fare:

Is not refundable unless Travel Sure was purchased or a refund is required under our standard Terms and Conditions or Australian Consumer Law
If Greyhound cancels your service, your ticket will automatically be updated to an open‑dated ticket valid for 12 months from the date of purchase.

Flexible Fare with Travel Sure add‑on

This option includes all the flexibility of a Flexible Fare, plus additional refund protection.

With Travel Sure:

You can change your trip up to 15 minutes before departure, or
Cancel and use your ticket anytime within 12 months, or
Request a refund, as long as you let us know before your scheduled departure

Refunds under Travel Sure:

Do not include the cost of Travel Sure, booking fees, or donations
Are subject to Travel Sure conditions
If Greyhound cancels your service, your ticket will automatically be updated to an open‑dated ticket valid for 12 months from the date of purchase.

For full details, including refund eligibility, open‑dated tickets, cancellation rules, and Australian Consumer Law rights, please review the Refunds section of Greyhound Australia’s Terms and Conditions of Carriage.