Will Greyhound refund my ticket?

Whether Greyhound will refund your ticket depends on the reason for the cancellation and the fare type you purchased.

If a Greyhound service is cancelled for reasons within our control, such as operational issues, a refund may be offered. Refund eligibility depends on your fare type and the conditions attached to your ticket.

If a service is cancelled due to events outside Greyhound’s control, such as floods, fires, cyclones, or other natural events, refunds are not guaranteed. In these situations, a refund may not be available and another reasonable remedy, such as an open‑dated ticket or credit, may be offered instead.

Some fare types or packages may be eligible for a refund; however a 10% administration fee may apply in certain cases.

If a refund is not available, you may be able to claim any losses through your travel insurance.

Important things to know

• Refunds are not automatic and are assessed based on fare conditions.
• Natural disasters and safety‑related cancellations are outside Greyhound’s control.
• Refund options vary between fare types and packages.
• Always review the Terms and Conditions of Carriage that applied at the time of booking.

For more information, please refer to Greyhound Australia’s refund policy or contact Greyhound Customer Service for help understanding your options.