If there are changes to your Greyhound service, generally a disruption of 30 minutes or more, and/or a service cancellation, we'll contact you using the details provided when you made your booking.
Depending on the situation, updates may be sent by email or SMS and can include information about delays, schedule changes, diversions or cancellations.
To make sure you receive important updates, we recommend checking that your contact details are correct when booking.
For the most accurate and up-to-date information about your service, use the Greyhound Coach Tracker. It provides real time information about your coach's location, journey progress and any known service disruptions.
A few things to keep in mind:
- Not every delay or disruption will trigger an email or SMS notification.
- The Greyhound Coach Tracker is the most reliable source of current service information.
- The Customer Experience Team does not have access to updates that are more current than those available on our Service Updates.
- If a replacement or contractor-operated coach is being used, it may not appear in the Coach Tracker.
- We recommend checking the Coach Tracker before heading to your departure location, particularly during periods of severe weather or widespread service disruptions.
Helpful tip: If you're expecting an update about your service, check your email inbox, SMS messages and junk mail folder, and keep an eye on the Coach Tracker for the latest information.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article