Does Greyhound cover extra costs such as meals or accommodation?

No. Greyhound does not cover extra costs you may incur as a result of delays or cancellations.

This includes costs such as meals, accommodation, taxis, flights, alternative transport, or missed connections.

Delays and cancellations can occur due to factors outside Greyhound’s control, such as weather events, road conditions, or safety issues. In these situations, Greyhound’s responsibility is limited to your ticket or travel fare, in line with our Terms and Conditions of Carriage and Australian Consumer Law.

For your peace of mind, we strongly recommend purchasing comprehensive travel insurance before your trip. Travel insurance may help cover unexpected expenses or losses caused by delays, cancellations, or natural disasters.

Important things to know

• Greyhound does not reimburse third‑party or out‑of‑pocket expenses.
• Meals, accommodation, and alternative transport costs are not covered.
• Travel insurance is the best way to protect yourself against additional expenses.
• Always review your insurance policy to ensure it meets your travel needs.