No. Greyhound does not cover additional expenses you may incur as a result of delays, cancellations or service disruptions.
This includes costs such as:
- Meals and refreshments
- Accommodation
- Taxis and rideshare services
- Flights
- Alternative transport arrangements
- Missed connections or onward travel costs
While we always do our best to keep services running on schedule, disruptions can occur due to factors outside Greyhound's control, including severe weather, flooding, bushfires, cyclones, road closures and other safety-related events.
In these situations, Greyhound's responsibility is limited to your ticket or travel fare in accordance with our Terms and Conditions of Carriage and Australian Consumer Law.
We strongly recommend purchasing comprehensive travel insurance before you travel.
Travel insurance can help protect you against unexpected costs resulting from delays, cancellations, missed connections, accommodation expenses and other travel disruptions.
A few things to keep in mind:
- Greyhound does not reimburse third-party or out-of-pocket expenses.
- Meals, accommodation and alternative transport costs are not covered.
- Travel insurance is the best way to protect yourself against unexpected travel expenses.
- Before you travel, check that your insurance policy provides the level of cover you need for your journey.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article