Can I cancel my Greyhound ticket?

Yes, you can cancel your ticket, however ticket fares are non-refundable. 

Under our Terms & Conditions, both Flexible Fare and Early Bird tickets are non-refundable, subject to any rights and remedies available under Australian Consumer Law.

If you're travelling on a Flexible Fare, you may be able to change your travel date and time or defer your travel for up to 12 months, up to 1 hour before departure, through Manage Booking.

If Greyhound cancels your service, we'll automatically defer your travel for up to 12 months, giving you time to choose a new travel date on the same route.

Good to know

• Flexible Fare tickets can be changed or deferred for up to 12 months, up to 1 hour before departure.
• Early Bird tickets can't be changed online. If your plans have changed, call our Customer Experience Team to discuss upgrading to a Flexible Fare. Fare differences and administration fees apply.
• If you cancel your ticket, a refund is not automatic, and the fare rules apply. 
• If we cancel your service, we'll automatically defer your travel for up to 12 months, regardless of fare type.
• If a cancelled service affects a return trip or connection, only the affected service will be deferred. Contact us if the cancellation impacts the rest of your journey with Greyhound.

Need a little extra support? We're here to help.

Submit a Cancel My Ticket request and our Customer Experience Team will be in touch.

Or review our Contact Us options.