We understand that travel plans can change. If you're unable to make your booked service, it's important to update your booking before departure.
Travel Pass bookings can be changed online up to one hour before departure, subject to seat availability.
If you miss a booked trip without changing or cancelling it beforehand, you'll be unable to make another Travel Pass booking for 24 hours.
To change your booking:
- Log in to your My Greyhound account.
- Go to My Bookings and locate your active Travel Pass.
- Select the relevant Travel Pass and choose Manage.
- Update your travel details and select a new service.
Please note that changes cannot be made within one hour of departure, so we recommend updating your booking as soon as your plans change.
Helpful tip: If you think there's a chance you'll miss your service, don't wait. Updating your booking before the one-hour cut-off can help you avoid the 24-hour booking restriction.
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