We want to make sure your journey is safe, comfortable and suited to your needs. If you're unsure whether you'll need a carer to travel, you can review the Independent Travel Conditions here or get in touch before your departure. We’ll listen, talk through your requirements and help you understand the options available.
Please note that if you don't meet the Independent Travel Conditions and arrive without a carer, we may be unable to accommodate your travel on that service.
Need a little extra support with your journey? We're here to help.
Submit a Special Assistance Request and our Customer Experience Team will be in touch.
Or review our Contact Us options.
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