No. We understand that every customer’s travel needs are different, and some customers may need extra support to travel safely and comfortably.
Our Special Assistance service helps us understand what you need before your journey. Whether you’re travelling with a mobility aid, assistance animal or carer, or have vision, hearing or other accessibility requirements, our Customer Experience Team can help you plan your travel and explain the available options.
We recommend contacting us as early as possible so we can consider your individual needs, confirm whether your chosen service is suitable and help make the booking process easier.
If our Customer Experience Team arrange or change a Special Assistance booking, all booking fees are waived.
If you're unsure what assistance you may need, explore our Special Assistance FAQs and Knowledge Articles or contact our Customer Experience Team for personalised support.
Need a little extra support with your journey? We're here to help.
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