Our Special Assistance service helps us understand what you need before your journey. Whether you’re travelling with a mobility aid, assistance animal or carer, or have vision, hearing or other accessibility requirements, our Customer Experience Team can help you plan your travel and explain the available options.
We recommend contacting us as early as possible so we can consider your individual needs, confirm whether your chosen service is suitable and help make the booking process easier.
Our Coach Captains and team members can provide basic assistance, such as a steadying arm or helping hand. If you need personal care, medical assistance, help transferring to or from the coach seat, or ongoing support during your journey, you may not meet our Independent Travel Conditions, in which case, you may need to travel with a carer.
Need a little extra support with your journey? We're here to help.
Or review our Contact Us options.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article