How long do I have to use deferred travel?

For a cancelled service, travel may generally be deferred for up to 12 months. The applicable period will run from the date of departure. Simply log in to Manage Booking and choose a new travel date that suits you.

If you're travelling on a Pass, we'll remove the affected travel so you can easily add a new date and time when you're ready. Deferred travel for 12 months, G-Dollars or a refund are not available alternative outcomes. If the expiry date on your pass is the same date or close to, the service cancellation date, please reach out to us via Cancelled Service Enquiry to discuss your options.