Can I choose both a rebooking and a refund?

No. For ticket holders, rebooking, deferred travel, G-Dollars or a refund are alternative outcomes. You cannot receive more than one outcome for the same affected booking value.

If you're travelling on a Pass, we'll remove the affected travel so you can easily add a new date and time when you're ready. Deferred travel for 12 months, G-Dollars or a refund are not available alternative outcomes. If the expiry date on your pass is the same date or close to, the service cancellation date, please reach out to us via Cancelled Service Enquiry to discuss your options.

• Rebooking and alternative travel options are subject to availability.
• Greyhound is not responsible for additional costs caused by a cancellation, including accommodation, flights, transfers or other independently booked travel arrangements.
• We are unable to reimburse costs associated with other transport providers or services booked separately from Greyhound.
• If you have travel insurance, your provider may be able to assist with additional costs, depending on your policy.
• Administration fees apply to any changes to bookings made through our Customer Experience Team and Coach Captains.

Need a hand?

If your travel is affected by a delay, cancellation or disruption, we'll keep you updated as information becomes available. Our Customer Experience Team is here to help, review our Contact Us options. Wait times may be longer during peak periods. 

Important: We understand delays, cancellations and travel disruptions can be frustrating, We ask that all interactions remain respectful. Abusive, threatening or aggressive behaviour towards our team members or Coach Captains will not be tolerated. In these circumstances, we may refuse travel in line with our Terms and Conditions, and refunds are generally not available.