Generally, Travel Packages are non-refundable if you change your mind, your plans change, or you no longer wish to travel, subject to any rights and remedies available under Australian Consumer Law.
A refund is also not available if:
- You don't attend a booked tour, experience or accommodation inclusion.
- You cancel after changing the date of an inclusion.
- You cancel after changing an inclusion to a deferred booking.
- Your Travel Package has expired.
There are some exceptions. If a tour, experience or accommodation provider cancels an included service, you'll generally be able to choose between a new date or a refund of the discounted value of that inclusion.
If a tour is cancelled due to a natural disaster or another event outside the control of both you and the supplier, you may be able to choose between:
- Rebooking to another date, or
- A refund of the discounted value of the affected inclusion, less a 10% cancellation fee.
No cancellation fee applies where you're entitled to a refund or another remedy under Australian Consumer Law.
Good to know
- Travel Packages are generally non-refundable for a change of plans or personal circumstances.
- Refund eligibility relates to the affected tour, experience or accommodation inclusion, not necessarily the entire Travel Package.
- Alternative dates may be available if an included provider cancels a service.
- Different rights may apply under Australian Consumer Law.
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