Refund eligibility for change of plans depends on the type of fare and travel you have purchased.
Tickets
If you purchased a Flexible Fare with Travel Sure and contact us at least 1 hour before departure, you may be eligible for a refund of the ticket value, provided travel hasn't commenced.
Please note that booking fees and the Travel Sure fee are non-refundable.
Early Bird tickets and Flexible Fare tickets without Travel Sure are non-refundable when your travel plans change.
Travel Passes
Travel Packages
Travel Packages are generally non-refundable if your plans change or you no longer wish to travel.
Good to know
- Flexible Fare tickets can be changed or deferred for up to 12 months, up to 1 hour before departure.
- Early Bird tickets can't be changed. There may be options to upgrade, contact Customer Experience Team to discuss upgrading to a Flexible Fare. Fare differences and administration fees apply.
- If you cancel your ticket, a refund is not automatic, and the fare rules apply.
- If we cancel your service, we'll automatically defer your travel for up to 12 months, regardless of fare type (excludes passes).
- If a cancelled service affects a return trip or connection, only the affected service will be deferred. Contact us if the cancellation impacts the rest of your journey with Greyhound.
- For more information, see What happens if Greyhound cancels my service?
Need a little extra support? We're here to help.
Submit an enquiry and our Customer Experience Team will be in touch.
Or review our Contact Us options.
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