In some situations, you may be asked to sign a Greyhound Natural Disaster Declaration Form by our Customer Experience Team or a Coach Captain when boarding a Greyhound.
This typically occurs if you choose to travel when there is a known risk, and the service is operating under special conditions. By signing, you acknowledge that conditions may change during your journey and that travel may be affected by factors outside Greyhound's control.
Things to know
- Safety always comes first. Greyhound will only operate services when it is safe to do so.
- Rebooking and alternative travel options are subject to fare rules and availability.
- Check your return timetable and stop location before travelling, as some services don't operate every day.
- If you have travel insurance, your provider may be able to assist with additional costs, depending on your policy.
- Service fees may apply to booking changes made through our Customer Experience Team.
- If your service is operating as scheduled and you choose not to travel, your booking's fare rules will apply, and a refund isn't automatically available.
Need a hand?
If your travel is affected by a delay, cancellation or disruption, we'll keep you updated as information becomes available. Our Customer Experience Team is here to help, review our Contact Us options. Wait times may be longer during peak periods.
Important: We understand delays, cancellations and travel disruptions can be frustrating, we ask that all interactions remain respectful. Abusive, threatening or aggressive behaviour towards our team members or Coach Captains will not be tolerated. In these circumstances, we may refuse travel in line with our Terms and Conditions, and refunds are generally not available.
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