What if a delay affects my connecting Greyhound service?

When managing delays across our network, we take connecting Greyhound services into consideration. While it's not always possible, we'll make reasonable efforts to adjust departure times where we can to help customers make their connection. 

If it looks like you'll miss your connecting service, your Coach Captain may be able to provide information about available connections if you're already travelling. You can also contact our Customer Experience Team to discuss the options available for your booking.

Depending on the circumstances, options may include:

• Rebooking travel
• Deferring travel for up to 12 months
• G-Dollars for eligible customers
• A refund for the affected connection

• While we do our best to help customers make their connections, Greyhound connections cannot be guaranteed and remain subject to operational requirements.
• Travel disruptions can occur on a live transport network. Where possible, we recommend allowing at least one hour between connections when planning your journey.
• Rebooking and other travel options are subject to availability, fare type and the circumstances of the disruption.
• Greyhound is unable to cover third-party costs or independently arranged travel. If you choose not to travel and make alternative arrangements, any additional costs will be your responsibility.
• We are not responsible for losses or additional expenses related to other travel providers, including flights, accommodation, tours or other coach services.