My Greyhound coach is late. What do I do?

If your service is delayed or disrupted, we'll also provide updates through our Service Updates webpage. We will also attempt to reach out to you directly via email and SMS, (Australian mobile numbers only). 

Delays can happen from time to time due to traffic conditions, roadworks, weather events or other factors that can affect a live transport network. We'll always do our best to keep you informed and get you on your way as soon as it's safe to do so.

Before contacting us

We recommend checking:

• Service Updates for the latest disruption information.
• Coach Tracker to see your coach's location.
• Your email and SMS messages, as we'll contact affected customers where possible.

What if I'm worried about a connection?

If your delay is likely to affect a connecting Greyhound service, our Customer Experience Team can discuss the options available for your booking.

Important: We'll always do our best to keep you informed. Sometimes, the information you've received is the most current information available to us at that time. As soon as we have more information, we'll continue to share updates wherever possible.

Tip: When checking the Service Updates page, you may notice the service departure date is listed differently to your departure date. Some Greyhound services travel across multiple days, so updates are published against the service's original departure date.