If your refund is approved, we'll return it to the original payment method used when making your booking.
Most refunds are received within 10 business days, however we recommend allowing up to 15 business days, as processing times can vary between banks and payment providers and are outside of Greyhound's control.
If you booked through a travel agent or third-party reseller, you'll need to contact them directly to request your refund, as they're responsible for managing your booking and payment.
If you haven't received your refund after 15 business days, our Customer Experience Team is here to help.
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