All passengers travelling with Greyhound must meet our Independent Travel Conditions.
This means passengers must be able to:
- Understand and follow directions provided by a Coach Captain or Greyhound team member.
- Travel without requiring assistance beyond that is normally provided to all passengers.
Our Coach Captains can provide basic assistance, such as a steadying arm or helping hand.
Passengers who require assistance with personal care, medication, transfers, mobility, comfort needs or accessing facilities may need to travel with a carer.
If you're unsure whether the Independent Travel Conditions apply to you, please reach out to us before travelling.
Need a little extra support with your journey? We're here to help.
Submit a Special Assistance Request and our Customer Experience Team will be in touch.
Or review our Contact Us options.
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