What happens if one part of my return trip is cancelled?

• Travel on another available Greyhound service
• G-Dollars (for eligible customers with a My Greyhound account)
• A refund for the affected service (travel passes are excluded)

• Rebooking and alternate travel options are subject to availability.
• Please ensure to review your return travel stop locations and relevant timetable, as some services do not operate daily.
• Greyhound is not responsible for additional costs caused by a cancellation, including accommodation, flights, transfers or other independently booked travel arrangements.
• We are unable to reimburse costs associated with other transport providers or services booked separately from Greyhound.
• If you have travel insurance, your provider may be able to assist with additional costs, depending on your policy.
• Administration fees may apply to booking changes completed through our Customer Experience Team.

Need a hand?

If your travel is affected by a delay, cancellation or disruption, we'll keep you updated as information becomes available. Our Customer Experience Team is here to help, review our Contact Us options. Wait times may be longer during peak periods. 

Important: We understand delays, cancellations and travel disruptions can be frustrating, we ask that all interactions remain respectful. Abusive, threatening or aggressive behaviour towards our team members or Coach Captains will not be tolerated. In these circumstances, we may refuse travel in line with our Terms and Conditions, and refunds are generally not available.