No. Our services can't be held for late-arriving customers.
Greyhound operates a national network, and our Coach Captains work hard to depart as close to the scheduled departure time as possible. Delaying a service can impact other customers, connecting services and the wider network.
If you're travelling outside these hours and have an urgent travel-related issue, you can still reach our Out of Hours team by calling the same number. This service is intended for urgent matters that require immediate assistance while you're travelling.
For booking enquiries, changes, feedback and general questions, our Customer Experience team will be happy to help during normal operating hours.
If you're running late, contact us as soon as possible.
Need a little extra support? We're here to help.
Submit an enquiry and our Customer Experience Team will be in touch.
Or review our Contact Us options.
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