Can I get a refund because my service is delayed?

Usually, no. Greyhound services operate on a live transport network. Traffic, roadworks, weather, road closures and operational safety requirements can affect departure and arrival times.

Minor or moderate delays are not generally eligible for a refund when the service is still delivered safely and substantially as intended. A remedy may be considered where a delay is so significant that the service can no longer reasonably fulfil its purpose, or where Australian Consumer Law applies.

Important: If your travel is affected by a delay, cancellation or disruption, we'll keep you updated as information becomes available. Check Service Updates for the latest travel information. Our Customer Experience Team is here to help, but sometimes the update you've received is the most current information we have. Review our Contact Us options.